Top 5 Game changers for the Indian Financial System in 2014
The RBI published the final Charter of Customer Rights for banking customers in December 2014.
Video: Best Way to Interact with Clients: High-Touch or Low-Touch
The Master Card Foundation recently organised a Symposium on Financial Inclusion that explored the theme of “Clients at the Center” by focusing on the “Client Journey”.
Storytelling & Evidence
We often dismiss stories, saying “anecdotes aren’t data,” but data enriched with anecdotes can be far more effective than just data in changing minds and getting people to pay…
Designing a Framework for Event Risk & Loss Estimation
This post is the first post in a new blog series that would delve and deliberate on different aspects of designing a framework that would enable a credit institution to…
Suitability becomes a Customer Right
The RBI has published on its website the final Charter of Customer Rights for banking customers.