In this paper, we draw lessons from the Netherlands, Israel, Germany, and Colombia that can inform policymakers considering health system reform for universal health coverage. Country experiences with managed…
An action project to help financial service providers detect debt
distress among their borrowers and administer interventions to
alleviate distress.
In this blog, we propose a framework for evaluating agent success through a customer protection lens; this can potentially be deployed as a tool to determine agent success while…
In a recent study to evaluate the effectiveness of consumer awareness campaigns relating to United Payment Interface(UPI) frauds, Dvara Research interviewed ~85 low-income, new-to-UPI users from metro cities and…
In this blog, we focus on the supply side of the equation, exploring the literature detailing the issues CICO agents face in offering uninterrupted CICO services. Agents who provide…
n this interim report, we document our observations about the user interface of In-App GRMs in UPI applications (UPI Apps). Our observations are based on our review of the…
Under the Center for Customer Protection, Dvara Research has been working on developing a market monitoring tool that leverages social media data to identify customer-facing issues with India’s leading…
The aim of this report is four-fold. It seeks to (i) provide readers with a nuanced understanding of an archetypal SP-ODE through a schematic representation of its various components,…
Authors: Dwijaraj Bhattacharya, Misha Sharma and Rakshith S Ponnathpur, Dvara Research with inputs and review from CGAP (Consultative Group to…
In this paper, we construct a measurement framework for financial inclusion that includes
financial inputs, outputs and outcomes at the level of a household. The framework comprises
a set of narrowly-defined…
