In this blog post, we present our comments to the Report of the Working Group on Digital Lending including Lending through Online Platforms and Mobile Apps, November 2021 (the…
Dvara Research, in partnership with CGAP, co-organized a round table on customer risks in the digital lending space. Here is the proceedings
This post explores the promise of the Online Dispute Resolution (ODR) systems in improving the quality of redress available to consumers
This paper seeks to understand the nature of harm emerging from personal data processing activities and its impact on user protection
This paper examines the increasing use of dark patterns in digital interfaces and the concerns they raise for consumer protection
In this policy brief, we propose a Framework through which the RBI may simultaneously monitor Indian credit markets and detect the prevalence of over-indebtedness
This post provides an overview of the financial consumer grievance redress system in India and highlights the issues that make it less effective and less consumer-friendly
In this blog post, we present our comments to the Report by the Committee of Experts on Non-Personal Data Governance Framework, December 2020
In this report we propose Monitoring and Detection Framework for OID with twin outcomes in mind, that of financial stability and financial consumer protection
In this post, we look at whether the grievances of the MSME sector in relation to their use of financial services are adequately.
