September 27, 2023 Viewed : 740 Designing a User-centric Grievance Redress Mechanism (GRM): A Sector-agnostic Checklist This research presents a framework comprising nine principles, which we believe are pre-requisites for creating user-centric GRMs.
July 28, 2023 Viewed : 830 Unpacking user-centricity of the MFIN Customer Redress Mechanism (MFIN-CGRM) MFIN India and Dvara Research partner to gather insights on users’ experience of navigating the MFIN-Customer Grievance Redress Mechanism (MFIN-CGRM). The study deploys mixed methods — a primary survey…